Privacy Policy

1. What Personal Information We Collect Online

We may collect personal information when you interact with our website. Depending on the form you complete, we may collect:

• Full name
• Email address
• Phone number
• Organisation or workplace (where applicable)
• Message or enquiry details
• Donation information (excluding full payment card details)
• Partnership or sponsorship information
• Volunteer or support enquiry details

TEAM collects this information only to respond to enquiries, process donations, communicate with supporters, manage partnerships, and provide updates about our services and initiatives.

If donations are processed through a third-party payment provider, your payment information is collected and managed in accordance with that provider’s privacy policy. TEAM does not store your full credit or debit card details.

2. How We Collect Personal Information Online

We collect information when you:

• Complete the Contact Us form.
• Submit a Donate or Support TEAM form.
• Submit a Partner with TEAM enquiry.
• Subscribe to newsletters or updates.
• Contact us via email or online forms.

We also collect limited information automatically when you visit our website (see Website Analytics below).

3. Website Analytics (Microsoft Clarity)

We use Microsoft Clarity to better understand how visitors interact with our website. Clarity may collect information such as:

• Mouse movements, clicks, and scrolling behaviour
• Browser type and version
• Device type (desktop, tablet, or mobile)
• Screen size and operating system
• Pages visited and time spent on each page
• General location information derived from IP address
• Referring websites and navigation patterns

This information helps us improve the usability, accessibility, content, and overall performance of our website. The information collected is aggregated and used for analytical purposes. It is not intended to personally identify individual visitors. You can learn more about Microsoft Clarity through Microsoft’s Privacy Statement.

You may disable cookies through your browser settings; however, doing so may affect some website functionality.

4. How We Use Your Information

We use the information we collect to:

• Respond to enquiries and requests.
• Process donations and provide donation acknowledgements.
• Respond to partnership, sponsorship, and collaboration enquiries.
• Communicate with supporters, members, and subscribers.
• Share newsletters, events, programs, and organisational updates where you have opted in.
• Improve our website, services, accessibility, and user experience through analytics.
• Meet legal, financial, and regulatory obligations.

We will not use or disclose your personal information for purposes other than those for which it was collected unless:

• You have provided your consent;
• We are required or authorised by law to do so.

5. Disclosure of Personal Information

We do not sell, rent, or trade your personal information. We may disclose your information to trusted third parties who assist us in operating our website and services, including:

• Website hosting providers
• Email and communication service providers
• Donation and payment processing providers
• Microsoft Clarity for website analytics
• Professional advisers where necessary
• Government authorities where required by law

Any third-party service providers are expected to handle personal information in accordance with applicable Australian privacy laws.

6. Storage and Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Measures include:

• Secure website hosting
• Password-protected systems
• Restricted access for authorised personnel
• Appropriate technical and organisational security measures

While we take reasonable precautions, no method of transmitting information over the internet or storing electronic information is completely secure. Therefore, we cannot guarantee absolute security.

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.

7. Access and Correction

You may request access to the personal information we hold about you or request corrections if you believe it is inaccurate, incomplete, or out of date. Requests should be made in writing. We may ask you to verify your identity before processing your request.

We aim to respond within a reasonable timeframe, typically within 30 days.

8. Your Choices

You may choose not to provide certain personal information; however, this may limit our ability to respond to your enquiry or provide requested services.

You can opt out of receiving marketing or promotional communications at any time by:

• Clicking the unsubscribe link included in our emails; or
• Contacting us directly.

9. Complaints and Contact

If you have questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal information, please contact:

• Privacy Officer
• TEAM
• info@thrivingmaleeducators.org
• Sydney

We will investigate your complaint and respond as promptly as possible.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services, or legal obligations.

The most current version will always be available on our website.

Your continued use of our website following any updates indicates your acceptance of the revised Privacy Policy.